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2nd Line Support / IT Support Technician

Whitchurch, Shropshire

£22k - 27k per year + Benefits

Posted by : Rob Lock | On : June 19, 2020

IT Support Technician – Job Opportunity

Located in Shropshire, SY13

Salary £27,500 / Benefits

Our client, a Dynamic well-established business is looking for an IT Support Technician person to join their team. The IT Support Technician will maintain IT Systems including Servers and Networks whilst also resolving and diagnosing end user problems. This role also requires the person to be proactive, take ownership and be customer focused in approach.

The IT Support Technician experience profile

  • troubleshooting and fault diagnostic skills
  • 3 years + experience of working in within a helpdesk/desktop support environment
  • MS Office 2012 / Windows 10
  • Experience with desktop applications
  • PC component knowledge
  • PC software installations and troubleshooting experience
  • Experience of one or more in – Storage Area Networks, VMware, Database applications and maintenance
  • Experience of working within SLA’s / KPI’s
  • Training and certification in Microsoft or Cisco is preferred

IT Technician responsibilities

  • Maintain regular system backups, servers networks and make sure critical data is protected
  • Provide advice, assistance to other IT members and end users
  • Telephone systems management and troubleshooting
  • Prioritise, respond to and resolve support requests (troubleshooting hardware/software problems), in an efficient manner, prioritising each request
  • Management of infrastructure applications
  • Escalate issues which can’t be resolved
  • Monitor application performance through regular assessments/diagnostics

The ideal IT Support Technician will be customer focused and stay calm under pressure. Having an Interest in Technology and keeping up to date with the latest technological advancements is key as well as being able to learn how to use, maintain and support new systems / upgrades.

Please contact Rob Lock on 01743 234029 or for more information

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