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IT Service Analyst (2nd Line)

IT Service Analyst (2nd Line)



£25,000 + Benefits

Our well-established global client is looking for an IT Service Analyst to join their busy service desk team.

The IT Service Analyst will be confident in a 1st – 2nd line capacity and will be providing desktop support to all users in the business.

The IT Service analyst will also be supporting and maintaining the Microsoft Desktop operating systems and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

IT Service Analyst responsibilities:

  • Escalating IT issues to the IT Manager where necessary
  • Diagnosing and resolving technical issues
  • Undertaking small to medium-sized IT projects as allocated by the IT Manager
  • Providing desktop and server support both remotely and physically
  • Supporting and maintaining MS Server/Desktops and MS Exchange
  • Setting up and configuring new laptops and desktops
  • Installing software to laptops and desktops
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Completing internal user moves including phones
  • Patching of network and phones
  • Making of Cat 5 e network cables were necessary
  • Ensuring all logs for equipment and users are maintained
  • Creating purchase requisitions for IT hardware/software
  • Ensuring licensing for all software purchased is recorded and maintained
  • Exchange server mailbox maintenance including archiving mailboxes
  • Setting up new users
  • Providing out of hours support

If you’re an IT Service Analyst looking for an exciting new job in an innovative, forward thinking business then please get in touch with Kim Layton on 01743 296539 or [email protected] for more information.

Greenfield IT Recruitment are specialists in the IT & Digital sector. Providing permanent and contract recruitment solutions across the UK. Our experienced consultants combine their sector knowledge with their extensive network of highly skilled candidates, to deliver only the highest quality to Greenfield IT clients.

Shortlisted candidates will be contacted within 72 hours of application and due to the volume of applications received, we are unable to provide specific feedback on unsuccessful applications.

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