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IT Support / 2nd Line

Wrexham, Wrexham

£28k - 30k per year + Benefits

Posted by : Ryan Heeley | On : November 13, 2019

IT Support / 2nd line

Commutable from Shrewsbury, Chester, Wrexham, Whitchurch, Deeside, Oswestry

Salary up to £30,000 per annum dependent on experience

Our client is a multi-site, well established Professional Services business, they are looking for an IT Support Engineer at 2nd line capability who can join their growing IT Support team –

*Some travel between sites will be required, a UK Driving License is required for this role*

IT Support / 2nd Line – Responsibilities:

  • Windows Server 2008 / 2012 / 2016 configuration and administration
  • Active Directory configuration and administration including Group Policy
  • Hardware support (Laptops/Desktops)
  • Creation of technical support documentation and training materials
  • Accept call escalations to resolve tickets that are escalated from Level 1 resource
  • Liaise with vendors to escalate issues that cannot be resolved in-house
  • Under guidance, conduct research into new technologies to identify where such technologies can benefit users and the wider business

IT Support / 2nd line – Skills & Experience:

  • Excellent communication and customer service skills
  • Self-motivated, the ability to work proactively on your own initiative and prioritise your work
  • Strong problem-solving skills
  • Comfortable assuming responsibility and making decisions
  • Focused on quality and task completion
  • Supporting Windows 7/8/10
  • Supporting Windows Server (2008-2016) and Microsoft Office
  • Active Directory user administration
  • MS Exchange configuration and administration
  • Sophos or similar enterprise level security suite
  • installing and configuring Windows servers 2008/2012
  • VMWare configuration and administration
  • Citrix XenServer, Citrix XenApp and VMWare
  • Windows deployment, imaging technology building images from scratch – Windows 7/10
  • VMWare & Citrix experience
  • Security management, patch management, data recovery
  • Office 2016 / 0365 – desirable but not essential

Please get in touch with Ryan Heeley at Greenfield IT today to discuss this opportunity – r.heeley@greenfield-it.co.uk / 01743 296542

Please upload a copy of your CV to apply for this position