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Helpdesk Engineer

Stoke-on-Trent, Staffordshire

£20k - 25k per year + Benefits

Posted by : Rob Lock | On : May 15, 2019

Helpdesk Engineer

Salary – up to £25,000

Commutable from – Stoke, Crewe, Stafford, Newcastle Under-Lyme, Nantwich

I am working with an award-winning IT Managed Services company that are going through some large periods of growth; and are looking for a Helpdesk Engineerto support and deliver great service to their customers, both on-site and remotely.

Your main responsibility will be providing technical support to customers throughout the UK via answering emails and calls, and logging these through a ticketing system. You will mainly be resolving 1st Line issues, and escalating when necessary.

This will be the ideal role for someone who likes to problem-solve, learn new technologies, and who is great at providing excellent customer service.

Main Responsibilities of a Helpdesk Engineer:

  • Deliver 1st and 2nd Line Support via Email, Telephone through the use of remote access tools.
  • Work to agreed SLAs.
  • Provide on-site and remote support to customers.
  • Accurately document issues.
  • Log requests, and escalate when appropriate.
  • Continuous monitoring of customer’s IT Systems and to ensure these are kept in top condition.
  • Trouble-shooting and implementation of Hardware / Software.

Key skills of a Helpdesk Engineer:

  • Windows Server.
  • Office 365.
  • TCP/IP.
  • Network Hardware – Routers, Switches, Firewalls.
  • VMWare.
  • Veeam.
  • Citrix.

Profile of a Helpdesk Engineer:

  • Proactive and enthusiastic.
  • Ability to work under pressure and in a fast-paced environment.
  • Excellent communication skills – both verbal and written.
  • Ability to multi-task.
  • Eager to learn new technologies and skills.
  • Advantageous previous experience working for a Managed IT Service Provider.

To learn more about this exciting opportunity, please contact Rob Lock on 01743 296544 or 

Please upload a copy of your CV to apply for this position