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2nd Line Support

Chester, Cheshire

£25k - 28k per year

Posted by : Carrie Hartill | On : December 6, 2018

This role is in a small, growing legal business with 130 users over two sites. The business has a small IT team (you will be the 3rd member) and as such the role is wide ranging and encompasses some elements of day to day helpdesk support by phone and in person and longer-term project work.

This role will be mainly technical, but the ideal candidate will be comfortable working closely with end users to understand their needs and difficulties.

Main Duties and Responsibilities:

  • Windows Server 2008 / 2012 / 2016 configuration and administration
  • Active Directory configuration and administration including Group Policy
  • Hardware support experience (Laptops/Desktops)
  • Creation of technical support documentation and training materials
  • Accept call escalations to resolve tickets that are escalated from Level 1 resource
  • Liaise with vendors to escalate issues that cannot be resolved in-house
  • Excellent communication skills, especially during incident management

Qualifications / Knowledge

  • Working knowledge of Windows 7/10, Windows Server (2008 – 2016) and Microsoft Office 2013
  • Working knowledge of Microsoft Active Directory 2008(R2)/2012 /2016
  • Working knowledge of Microsoft Exchange 2013/2016
  • Working knowledge of Citrix XenApp & Citrix XenDesktop
  • Working knowledge of VMWare


  • supporting Windows 7/8/10
  • supporting Windows Server (2008-2016) and Microsoft Office
  • Active Directory user administration
  • MS Exchange configuration and administration
  • Sophos or similar enterprise level security suite
  • installing and configuring Windows servers 2008/2012
  • VMWare configuration and administration
  • Citrix XenServer, Citrix XenApp and VMWare
  • Windows deployment, imaging technology building images from scratch – Windows 7/10
  • VMWare & Citrix experience
  • Security management, patch management, data recovery


  • Excellent communication and customer service skills
  • Self-motivated, the ability to work proactively on your own initiative and prioritise your work
  • Strong problem-solving skills
  • Comfortable assuming responsibility and making decisions
  • Focused on quality and task completion

Occasional travel to other site.

To discuss this exciting opportunity, get in touch today with Laura Hodges at Greenfield IT on 01743 296542 Email:

Please upload a copy of your CV to apply for this position