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1st Line Support Engineer

Telford, Shropshire

£19k - 21k per year + Benefits

Posted by : Rob Lock | On : June 22, 2020

1st Line / IT Support Engineer – Job opportunity

Location: Telford

Salary scale £19k – £21k (Dependant on experience) + Benefits

Our client – a successful IT managed services business growing despite of Covid19 are looking to recruit a 1st line IT Support person to work in their busy service desk function supporting a range of clients with their IT and Telephony. The ideal candidate will be very customer service focused and enjoy helping people.

1st Line / IT Support Engineer Responsibilities

  • Be the first point of contact to customers
  • Provide clients with point of contact assistance and follow up at their offices / remotely if required
  • Proactive support of core business systems at a network level
  • Management of Service Tickets
  • Liaise with third party suppliers
  • Communication with clients about ongoing incidents

1st line / IT Support Engineer Skills Profile –

  • WAN/LAN/Router/Firewall/Security
  • Familiarity within Microsoft systems – Windows Server, Office 365
  • Customer Service
  • Technical Diagnosis experience
  • Ideally 2 Years + commercial experience

1st line / IT Support Engineer experience

  • IT Certifications: MS MCP, Cisco CCNA, VMware VCP
  • Commercial experience within a managed service company
  • Enthusiastic, friendly, and proactive

The 1st line / IT Support Engineer role is a great opportunity for someone to work with a range of companies, developing experience within a dynamic team environment.

Please contact Rob Lock on 01743 234029 or for more information

Greenfield IT Recruitment are specialists in the IT & Digital sector. Providing permanent and contract recruitment solutions across the UK. Our experienced consultants combine their sector knowledge with their extensive network of highly skilled candidates, to deliver only the highest quality to Greenfield IT clients.

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