Systems Engineer – Project Driven – Messaging Platform

Annual Salary: £35-38,000 Job Ref: 1822
Date posted: July 11, 2017 Location: Stoke-on-trent

We are working in partnership with a firm who are the world leader in their field, a tech-driven business who are looking for an experienced Systems engineer with a specialism in Messaging applications such as Exchange, Cisco ESA, Blackberry BES 12 & Skype for Business.

You will provide maintenance, support and continual service improvement of core messaging systems, messaging services, and associated applications. We seek someone can install, migrate and configure systems rather than just support them.

Day to day tasks and responsibilities include

  • 3rd line incident resolution of applications and data issues related to the Messaging Systems
  • Technical escalations to 3rd party suppliers – Ensure incident resolution is descriptive and comprehensive for future references
  • Maintain system integrity, security and recoverability –
  • Provide technical advice and education to the IT Service Desk
  • Identify possibilities for process and service improvement
  • Analyse and document solutions to recurring issues to drive process improvement
  • Implementing and monitoring Incident & Change
  • Capacity Planning in relation to Messaging Systems

We would like to see the following in the ideal candidate.

  • MCSE or equivalent qualification
  • Strong experience in IT Systems support – specifically with knowledge of Messaging technology
  • Administrative experience of 1 or more of the following products, Exchange, Cisco ESA, Blackberry BES 12 or Skype for Business
  • Experience of delivering technical projects

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